Privacy Policy

Apolo is committed to protecting the privacy of all customers and visitors to our website. This Privacy Policy describes how we collect, use, store, and protect your personal data, and outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA).

1. Data We Collect

When you interact with our website or place an order, we may collect the following categories of personal data:

• Identification data: name, email address, phone number.

• Transaction data: billing address, shipping address, order history, payment method (full card details are processed by our payment provider and are never stored by Apolo).

• Technical data: IP address, browser type, device type, pages visited, referral source, and cookies.

• Communication data: messages sent to our Customer Care team.

2. How We Use Your Data

Your personal data is used exclusively for the following purposes:

• Processing and fulfilling your orders.

• Communicating regarding your purchase, including order confirmations, shipping updates, and customer support.

• Complying with legal and regulatory obligations.

• Improving our website and customer experience through anonymized analytics.

• Sending marketing communications, only where you have given explicit consent.

3. Legal Basis for Processing (EU & UK)

For customers in the European Union and the United Kingdom, we process your data on the following legal bases:

• Contractual necessity: processing required to fulfill your order.

• Legal obligation: compliance with applicable laws and regulations.

• Legitimate interest: fraud prevention, security, and service improvement.

• Consent: marketing communications and non-essential cookies.

4. Data Sharing

Apolo does not sell, rent, or trade your personal data. We share your data only with trusted third-party service providers strictly necessary for order fulfillment, including logistics partners, payment processors, and e-commerce platform providers. All third parties are contractually required to process your data securely and in compliance with applicable law.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Transaction records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data.

• Right to rectify inaccurate or incomplete information.

• Right to request deletion of your personal data, subject to legal limitations.

• Right to restrict processing.

• Right to data portability.

• Right to object to processing based on legitimate interests or direct marketing.

• Right to opt out of the sale of personal information (CCPA). Apolo does not sell personal data.

To exercise any of these rights, please contact us at privacy@apolo.com. We will respond to verified requests within 30 days.

7. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and collect anonymized analytics data. You may manage your cookie preferences through our Cookie Consent tool or your browser settings. Disabling certain cookies may affect website functionality.

8. Security

Apolo employs industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. However, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and exercise caution when sharing sensitive information online.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.